Shipping & Delivery Policy

Last Updated: May 2025

At Easy Slimming, we offer reliable delivery through trusted courier partners directly to your doorstep within South Africa.

Delivery Fees

Door-to-Door (South Africa): R100 flat rate.
Door-to-Pudo Locker Option: R79 (available for orders placed via the website).
White Label / Private Label Orders (not placed on the website): Delivery costs are calculated based on the size and weight of the order and will be invoiced accordingly.

Delivery Schedule

Deliveries are done Monday to Friday, 08:00–17:00.
No deliveries take place after hours, on weekends, or on public holidays.
Delivery dates and times cannot be selected — please ensure someone is available at the address during office hours.

International Orders

At this stage, we do not offer export services or manage international courier arrangements.
Buyers are responsible for arranging and managing their own international shipping or collections from our premises.

Delivery Timeframes

Standard delivery typically takes 3–5 working days after payment clears, depending on your area and courier capacity.
During busy periods (e.g., Black Friday or seasonal promotions), delivery may take up to 10 working days.
Private Label Orders: Please allow 21–25 working days for production, after which delivery will follow standard timelines.
White label and private label clients are responsible for managing their stock levels and placing orders with sufficient lead time. Delivery within a specific timeframe is not guaranteed and not the responsibility of Easy Slimming.

Tracking Your Order

Once your parcel is dispatched, you’ll receive a tracking number via email or SMS.
If any item appears missing from your order, and you haven’t been notified about it in advance, please contact us within 48 hours of receiving the parcel:

📧 Subject line: "Missing Product(s)"
📩 Email: [email protected]
📦 Please include your order number and a clear description of what’s missing.

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